Processing
IDT acquires Archer™ next generation sequencing (NGS) assays
Enabling researchers to advance actionable scientific discoveries
Frequently asked questions
Ordering & Invoicing
Which Archer related products will be acquired by IDT?
The following Archer products will now be a part of the IDT portfolio—VariantPlex™, FusionPlex™, LiquidPlex™, and Immunoverse™ panels
How do I place orders for the Archer related products that are being acquired by IDT?
Please continue to contact either your local Archer sales representative or submit all enquiries to the following email address: sales@archerdx.com
Will existing Archer supply agreements be honored and remain unchanged?
Existing supply agreements concerning Archer RUO kits will be assigned to and fulfilled by IDT. Please send any existing agreements to IDT via the following email address: agreements@idtdna.com
Will the banking addresses and information change for my Archer related orders?
Yes, please submit a request to receive the updated IDT banking information to the following email address: invoicing@idtdna.com
Will my local IDT sales representative be able to assist me with placing orders for Archer related products?
No, please contact either your local Archer sales representative or submit your inquiry to the following email address: sales@archerdx.com
Will my local Archer sales representative be able to assist me with placing orders for IDT related products?
No, please contact either your local IDT sales representative or customer support team at: https://www.idtdna.com/pages/about/contact-us
Will IDT be acquiring Archer IVD and PCM related products?
No, please contact either your Invitae sales representative or email the Invitae team with any questions related to these products.
Email: IVDinquiries@invitae.com
Will existing quotes and promotions from Archer be honored by IDT?
All active quotes and promotions will be honored through their expiration dates. Please continue to work with your Archer sales representative for any existing quotes you may have.
Product Support and Manufacturing
Who should I contact for technical support related questions?
Please continue to use the following email address and phone number for any technical support related questions you may have:
Email: tech@archerdx.com
Phone: 1 (877) 771-1093
Who should I contact for quality related issues for my RUO products from Archer?
Please submit an email to the Archer Quality Assurance team for any quality related issue with your products:
Email: ruo.qa@invitae.com
Will there be a change to product names, catalog numbers, or price?
No, this will remain the same until further notice.
Will there be a change to product manufacturing or specifications?
No, this will remain the same until further notice.
Will I receive a notification regarding this acquisition and any changes to my existing business with Archer?
Yes, you will receive communication from IDT regarding this acquisition and any associated changes to your existing business with Archer.
Shipping and Returns
Will there be a change to how Archer products are shipped to customers globally?
No, this will remain the same until further notice.
Will the process for submitting and handling returns change?
No, this will remain the same until further notice. Please continue to submit your return requests to the following email address: customer-support@archerdx.com
Educational Materials
Where can I access Archer related protocols and content in the future?
You can continue to access Archer related content via https://support.archerdx.com/
Demaris Mills
President
Integrated DNA Technologies
President
Integrated DNA Technologies
The acquisition of Archer™ NGS research assays strategically lays the foundation for IDT to become a leading oncology research solutions provider and aligns with our business focus of accelerating the road to scientific discovery. Our 35-year history of delivering innovative technologies that enable the greatest genomic breakthroughs uniquely position us to accelerate our NGS platform for the betterment of humankind.
Questions? We’ll help.
Contact usGet up to date. Stay up to date.
Sign up to receive IDT communications about product updates, upcoming events, and other relevant content.
*RUO—For research use only. Not for use in diagnostic procedures. Unless otherwise agreed to in writing, IDT does not intend for these products to be used in clinical applications and does not warrant their fitness or suitability for any clinical diagnostic use. Purchaser is solely responsible for all decisions regarding the use of these products and any associated regulatory or legal obligations.