Processing
Web account FAQs
-
Does IDT offer CRISPR library design services?
-
I have a question related to pricing on my order/account. Who should I contact for more information?
-
My organization is tax exempt. Where do I find documents showing our tax-exempt status, and where should I send them?
-
How do I know if my organization has submitted tax exemption documents?
-
My organization is tax exempt. Why do I see tax on my order?
-
What information can I find in the Order Status Tracker?
-
Where do I find the Order Status Tracker?
-
What is the Order Status Tracker?
-
How do I create an account?
-
How do I pay invoices?
-
How can I download my invoice, specification sheets, CoA, or QC documents?
-
How do I use my IDT Wish List?
-
How do I share my cart?
-
How do I request a quote?
-
How do I convert my yield from nanomoles to ODs?
-
How do I order PACE™ primers and PACE Genotyping Master Mix?
-
What qPCR products does IDT ship at ambient temperature?
-
Do I need to reduce thiol-modified oligos before use?
-
Will polyacrylamide gel electrophoresis damage a Cy®‑labeled oligonucleotide?
-
Will phosphorothioate (PS) modifications on the ends of PCR primers provide nuclease resistance, and thus result in a longer half-life for the PCR product when transfected into a cell?
-
Will you synthesize aptamers?
-
Why might the concentration of reference dye need to differ?
-
Why is PAGE purification not available with fluorescent dyes?
-
Why are some of the items in my order history not available for re-order?
-
Which dyes are compatible with my thermal cycler?
-
Where on a nucleotide are Cy® dyes attached?
-
Where can oligo invoices, quality control documents, and specification sheets be found online?
-
When will my oligos be shipped?
-
When using the IDT online Resuspension Calculator, is it more accurate to use extinction coefficient or MW for single-stranded oligos?
-
When calculating the Tm of my oligo, should I only use the bases which are complementary to my target, or should I also include any sticky overhangs on the primer?
-
What is the stability of RNA vs. DNA?
-
What is the sodium salt exchange that is done after HPLC purification?
-
What is the shelf life of my oligo?
-
What is the length of the TEG spacer in your Biotin-TEG modification, and do you offer a longer spacer arm than TEG?
-
What is the best way to purify PCR products?
-
What is CE service?
-
What does OD260 stand for?
-
What does IDT’s browser warning mean?
-
What conditions should I use to HPLC purify my oligos?
-
What are your shipping rates?
-
What are your payment terms?
-
What are the base degeneracy codes that you use (e.g., R, W, K, V, S)?
-
What are OligoCard payment cards?
-
Is there a modification you would recommend to block a ligation reaction at the 3' end of an oligo?
-
Is mass spectrometry analysis performed on oligonucleotides before they are shipped?
-
Is it possible to order an oligo with both an amino modifier modification and a modification attached via NHS ester chemistry?
-
Is it possible to add to an order that I already placed?
-
How can I use my Discount Agreement for online orders?
-
I received my oligo shipment, and it is marked PARTIAL. What does that mean?
-
I received a dry oligo, and the tube looks empty. Should I be able to see the oligo?
-
I forgot my login password. How can I retrieve it so I will be able to submit my orders through your site?
-
I am not getting any amplification. What might be causing this?
-
How long does it take to ship oligos internationally?
-
How long does IDT retain customer orders online?
-
How do Na+ and Mg2+ concentrations affect the annealing of oligos?
-
How do I update my email address for my online account?
-
How do I separate double-stranded from single-stranded oligos while still getting good recovery?
-
How do I reorder an oligo?
-
How do I order purification of an oligo?
-
How do I order oligos through your website?
-
How do I order an oligo with a modification?
-
How do I order a phosphorothioate modified oligo?
-
How do I order 2'-O-Methyl modified bases?
-
How do I input the include/exclude regions on the PrimerQuest™ "Advanced" menu?
-
How do I find the price of individual items from my order?
-
How do I determine the Tm of my sequence?
-
How can I verify that IDT received my order?
-
How can I update my payment information in my online account?
-
How can I tell if my oligos successfully annealed?
-
How can I review my order history, and how do I update it if I move?
-
How can I pay for my order?
-
How can I get around the Purification Warning when ordering on the website?
-
How can I concentrate oligos resuspended in water?
-
How can I check the balance of my standing/blanket purchase order?
-
How can I check my order status?
-
Does IDT have catalog numbers?
-
Do you have a tool to analyze the restriction enzyme site of a given sequence?
-
Do I need to have my oligonucleotides purified?
-
Do custom oligos come with 5’ phosphorylation?
-
Can you give me a general overview of how you make your oligos?
-
Can I get a discount on the price published on the web?
-
Can I set my IDT account to automatically bill an existing purchase order?
-
Can I order double-stranded oligos?
-
Can I get my 25 nmol oligos purified?
-
Can I email an order to IDT?
-
Can I combine my recently placed orders to save on shipping costs?
-
Can BLAST searches be performed with the OligoAnalyzer™ program?
-
Can an order be modified or cancelled once it has been placed?
-
Are there any special PCR parameter requirements when using a biotinylated primer?
